Ecuadorian Highlands

Staying at La Mirage Garden Hotel & Spa Cotacachi is designed to be simple—policies are clear, guest-friendly, and in keeping with the hacienda’s welcoming spirit.

Check-In & Check-Out

Check-in begins in the afternoon, allowing rooms to be prepared with fresh flowers and finishing touches. Check-out is typically by late morning. Early check-in or late departures may be arranged depending on availability.

Identification & Age

All guests are asked to present a valid photo ID at arrival. A minimum age requirement may apply for primary check-in.

Deposits & Payments

A credit card is generally required to secure reservations. Some bookings may include a deposit or prepayment, particularly during peak seasons and holidays.

Smoking Policy

The hacienda maintains a non-smoking environment in rooms and indoor common areas. Designated outdoor spaces are available for those who smoke.

Pet Policy

Service animals are accepted, but pets are not typically accommodated due to the hotel’s gardens and roaming peacocks. Guests should confirm in advance if traveling with animals.

Cancellation Policy

Cancellations and modifications follow the conditions of the chosen booking rate. Flexible options are often available if made in advance, while non-refundable rates may have stricter terms.