Important Information
Policies
To help make your stay at La Mirage Garden Hotel & Spa in Cotacachi as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Staying at La Mirage Garden Hotel & Spa Cotacachi is designed to be simple—policies are clear, guest-friendly, and in keeping with the hacienda’s welcoming spirit.
Check-In & Check-Out
Check-in begins in the afternoon, allowing rooms to be prepared with fresh flowers and finishing touches. Check-out is typically by late morning. Early check-in or late departures may be arranged depending on availability.
Identification & Age
All guests are asked to present a valid photo ID at arrival. A minimum age requirement may apply for primary check-in.
Deposits & Payments
A credit card is generally required to secure reservations. Some bookings may include a deposit or prepayment, particularly during peak seasons and holidays.
Smoking Policy
The hacienda maintains a non-smoking environment in rooms and indoor common areas. Designated outdoor spaces are available for those who smoke.
Pet Policy
Service animals are accepted, but pets are not typically accommodated due to the hotel’s gardens and roaming peacocks. Guests should confirm in advance if traveling with animals.
Cancellation Policy
Cancellations and modifications follow the conditions of the chosen booking rate. Flexible options are often available if made in advance, while non-refundable rates may have stricter terms.